Return & Exchange Policy

At Kyra, customer satisfaction is at the heart of everything we do. If you are looking to change a size, color, or style, we are here to help. Please read our Return & Exchange Policy carefully to understand our procedures.

Important Notice: Exchange-Only Policy

Kyra operates under a strict Exchange-Only Policy. We do not offer monetary refunds to the original payment method for returned items under any circumstances.

Exchanges

We accept items for exchange under the following conditions:

Eligibility:

  • Items must be returned for exchange within 7 days of the purchase date.
  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Sale, promotional, and discounted items are final sale and are not eligible for exchange.

Process:

  1. To initiate an exchange, please contact us at sales@rjapparels.com with your order number, reason for exchange, and details of the replacement item you would like.
  2. Once your request is approved, you will receive instructions on how to ship the item back to us.
  3. Upon receiving and inspecting the returned item, we will process and dispatch your replacement product.

Shipping Costs:

  • Customers are responsible for all shipping costs associated with returning the original item and delivering the replacement item, unless the item received was defective or incorrect.
  • We recommend using a trackable shipping service, as Kyra cannot be held responsible for items lost in transit.

Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items.
  • Items showing signs of wear, washing, alteration, or missing original tags/packaging.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt by emailing sales@rjapparels.com with your order number, detailed description, and clear photos of the issue.

  • For verified defective or incorrect items, Kyra will provide a replacement of the same item free of charge, covering all return and re-shipping costs.
  • If the replacement item is out of stock, you will be issued store credit or offered an alternative item of equal value. Cash or payment refunds will not be issued.

General Terms

  • Kyra reserves the right to refuse exchanges that do not meet the conditions outlined above.
  • All decisions regarding exchanges are at Kyra’s sole discretion.

For any questions or concerns regarding our Return & Exchange Policy, please contact us at +94777667304 or sales@rjapparels.com. We are here to assist you!

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