Shipping Policy

At Kyra, we are committed to delivering your orders efficiently and promptly. Please review our shipping policy to understand how we handle your purchases.

Shipping Destinations

We currently ship to the following:

Domestic: All regions within Sri Lanka

International: For inquiries regarding international shipping, please contact us at +94773444617

Shipping Methods & Delivery Times

Standard Shipping: Delivery within 5-7 business days.

Expedited Shipping: Delivery within 2-3 business days.

International Shipping:

Standard Shipping: Delivery within 10-15 business days.

Expedited Shipping: Delivery within 5-7 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Costs

Shipping fees are calculated based on the destination, weight, and shipping method selected at checkout.

Free shipping is available on domestic orders over LKR10,000.

Customs, duties, and taxes for international orders are the responsibility of the customer.

Order Processing

Orders are processed within 1-2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email with tracking details once your order has been shipped.

Tracking Your Order

Once your order is shipped, a tracking number will be sent to your email. You can use this number to monitor your shipment’s progress. If you do not receive tracking information, please contact us at +94773444617

Undelivered or Lost Packages

If your package is delayed or lost, please reach out to us immediately at +94773444617

We will work with the carrier to locate your package or provide a resolution.

Kyra is not responsible for packages marked as delivered by the carrier but not received by the customer. We recommend checking with neighbors or contacting the carrier directly in such cases.

Important Notes

Shipping times may be impacted by holidays, weather conditions, or carrier delays.

Please ensure that your shipping address is accurate at checkout. Kyra is not responsible for delays or non-delivery due to incorrect addresses.

For further inquiries regarding shipping, feel free to contact our customer service team at +94773444617. We are here to assist you!