Cart is empty Return & Refund Policy
At Kyra, customer satisfaction is at the heart of everything we do. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand our procedures.
Returns
We accept returns under the following conditions:
Eligibility:
Items must be returned within 14 days of the purchase date.
Products must be unused, unwashed, and in their original condition with tags and packaging intact.
Sale & Discounted items are not eligible for return.
Process:
To initiate a return, please contact us at [email protected] with your order details and reason for the return.
Once approved, you will receive instructions on how to ship the item back to us.
Shipping Costs:
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
Refunds
Refunds will be processed under the following guidelines:
Assessment:
Once we receive your returned item, it will be inspected for quality.
If the return meets our conditions, we will process your refund.
Refund Method:
Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges:
If you wish to exchange an item, please initiate a return and place a new order for the replacement product.
Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale or clearance items.
- Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt by emailing [email protected] with your order number, photos, and a description of the issue. We will provide a replacement or full refund, including return shipping costs, where applicable.
Important Notes
Kyra reserves the right to refuse returns that do not meet the above conditions.
All decisions regarding returns and refunds are at Kyra’s discretion.
For any questions or concerns regarding our Return & Refund Policy, please contact us at +94773444617. We are here to assist you!